Total Benefit Communications is independent. Our benefit educators are paid for their time and expertise, not for participation rates or fund choices. TBC benefit educators are objective and dedicated to ensuring that employees are educated and knowledgeable about their retirement plan options so that they can make the best retirement plan choices for themselves.
If an employer intends to operate the plan under the provisions of Internal Revenue Code Section 404(c), then the plan fiduciaries are required to provide specific disclosures regarding the plan and its investment options to remain qualified.
First, the individual must have at least five years of health and welfare industry experience. During the initial interview, we ask situational questions to make sure any questions or issues that can arise during a benefit meeting are handled appropriately. We also ask knowledge-based questions to ensure each individual has the proper expertise.
Next, individuals complete an online training program and must pass each quiz within three attempts. Successful quiz grades allow an individual to advance to the next stage. The individual must create a web-based presentation followed by a typical Q&A that one would encounter at an enrollment event.
Finally, TBC runs a background check. On average, about five percent of applicants make it all the way through the process to become a TBC enroller.